Vegas Casino Online Review
RealTime Gaming, bonuses, and U.S. player acceptance are the three things that stand out above anything else on Vegas Casino Online. You won't find a large casino, and there aren't any live dealer tables, but you will be able to select from 171 games, including popular RTG slots like Aztec's Millions. Banking is free, but payouts take two weeks for processing.
Customer service and generous bonus programs stepped in to save at least a bit of our overall rating, because there are some significant issues on vegascasinoonline.eu. The site is in desperate need of a makeover, but it's the lack of licensing and publicized ownership that gives us pause. We'd much rather invest money in a site that provides this information front and center. It's much more reassuring to know that there is a governing body to turn to should anything go wrong with a payout, especially a progressive jackpot with a substantial prize amount.
Licensing and Ownership
We'll give one star in this category because we were able to figure out that the Main Street Vegas Group is responsible for the site's operation. Aside from that, there's no clear-cut answer to licensing or regulation, aside from CDS monitoring for gaming fairness.
Vegas Casino Online is a casino for fans of RealTime Gaming slots. Players who enjoy RTG games and have some particular favorites will probably be able to find them on this site. However, the specialty games area is very limited, and there is no live casino area. Video poker is surprisingly impressive, but everything else could be elevated a few notches in quantity and variety.
Customers are extremely restricted in their banking selections, especially when it comes to payouts. Neteller is the only e-wallet, and can't be used by U.S. or Canadian players. Visa and Mastercard do allow for gift cards and prepaid cards. But you can't use any of them, even the debit or credit versions, for payouts. Bitcoin is a viable option, but many players won't even know that it's available, as it's not listed in the banking section. A two-week payout processing period is just unacceptable these days, as we know that payments can be turned around within a few days, if not a few hours.
Even though we're not comfortable with the rollover, we won't penalize the casino too much in this area, as there are so many deposit matches that many players seem to enjoy. They do serve to extend the playing time, and there's always something available every day of the week, whether you're a brand-new player or a loyal returning customer.
We couldn't locate a phone number, but we did have a very positive experience with a live chat agent. She answered within seconds and stayed with us until our questions were answered. We've been on several other casino sites where the agent greeted us and then left for several minutes, so we were pleasantly surprised here. However, we also need to acknowledge a pattern of players posting subpar experiences with Vegas Casino Online's customer service department.
It's not the best mobile casino, but it's certainly not the worst, either. Nearly 100 games is a relatively good size, especially since the full-site casino only comes in at 171. We found the mobile casino almost easier to navigate through than on our laptop. We wouldn't recommend registering on the mobile site, though; it's a bit tricky, as there's a full page that comes up in small print, which can be frustrating.
Overview of VegasCasinoOnline.eu
Straight out of the gate, we're going to say that we are not a fan of a casino that doesn't provide full transparency when it comes to licensing and operation.
There's no link to licensing and regulation, and when you're an online casino, it's vital that you let your customers know the facts. Not only is there no regulatory agency provided, but there's also no mention of ownership. Now, we had seen other sites report that the Main Street Vegas Group is the owner, and when we pulled up the mobile site, our browser changed to "main street" to confirm this. However, when we tried to access their website, all we got was a blank page.
Upon further investigation, we did find a page for that listed sister sites, including Las Vegas USA, Slots Plus, Sun Palace, and Old Havana.
We will say that this site is for fair gaming and does offer RealTime Gaming products, so there is some measure of security, but we'd prefer to see much more.
Who can join? Well, you wouldn't know by reviewing VegasCasinoOnline.eu, as the terms and conditions are less than impressive and are lacking in many areas. We did ascertain from some other sources that the following jurisdictions are restricted: Bosnia and Herzegovina, Germany, Spain, France, Morocco, Malaysia, Netherlands, and the Russian Federation, but it's not disclosed on the casino's website.
You may note that the UK is not on that list, but we encourage anyone from the United Kingdom to steer clear, as we couldn't find any UK Gambling Commission remote licensing in place.
The site will not wow you unless you're a fan of some of the original web designs from 20 years ago. It's dated, with small graphics and clunky navigation. In fact, clicking on the logo won't even return you to the homepage. Be careful entering the instant play casino, because there's no way out. You can't access the banking, promotional information, terms and conditions, or anything aside from the casino games. To get back to the beginning, you have to open up the website again, because none of the "home" links work properly.
Bonuses are everywhere! There are six offers for new players alone. Once you're a regular, you have daily, weekly, monthly, and even more bonuses from which to select. Vegas Casino Online does have some of the highest allowances for bonus matches, but the rollovers are also substantial.
On the one hand, it's refreshing to see a site that caters to U.S. players provide fee-free transactions, as it's rare for Americans to have that benefit. But on the other hand, the withdrawals take two weeks for processing. If you take a peek at player forums regarding this particular casino, you'll see that payouts are the number one complaint. However, we will say that this is the one area of full disclosure, as it's clearly posted that it does take two weeks. There's no secret being kept here.
We know that some players flock to sites that carry and if you're one of them, you will be pleased with the 93 slot options available to you. We'd prefer to see more software companies used to provide a better mix, but that's just our personal preference.
Vegas Casino Online's loyalty club is the driving force behind things like withdrawal amounts and rollover stipulations. The higher your level, the better your benefits. Entry-level players have a $2,000 maximum withdrawal and a 40 times rollover on weekly bonus programs. But higher level punters get to take advantage of $5,000 payouts and 30 times wagering requirements.
Bonuses and Promotions
Before we even dive into the different bonus offers or programs, there's something that you should be aware of if you're considering registering a player account on VegasCasinoOnline.eu. Their promotional terms and conditions state that players are automatically awarded an initial deposit bonus.
Whereas you would typically opt-in or not to receive a deposit match, it states as follows:
"If you do not wish to participate, deposit and then email your request to [email protected] to remove the bonus funds before playing."
This statement was explicitly noted regarding the "Initial Deposit Bonus," but you should be cautious about any deposit you make. Check your account and double-check with customer service to make sure you have nothing attached to your transfer that could limit you from a payout you're expecting.
There is another "rule" that's spelled out regarding players from Europe, and it says that European players must complete double wagering play through on any bonus that they accept. We'll get into the standard wagering requirements next, so this is another thing to keep in mind.
There are six "New Player" offers. If you head over to the promotions section, you may only notice five, but there's an additional offer on the side. We would not call VegasCasinoOnline.eu a bonus-shy casino. In fact, its service revolves around these programs, specifically marketing to players who enjoy the added resources to keep playing.
The first is the one that we just referenced that requires an email to remove it from your account. If you don't want that bonus, don't play anything until it's been removed. It's important to keep that in mind, so you don't end up with obligations that weren't intended.
- Initial Deposit Bonus - 150% Up To $3,000
- 400% Bonus Up To $10,000
- 200% Double Match Bonus
- 300% Up To $3,000
- Blackjack Bonus
- MST Gift Card Offer
One thing you'll find with this casino is that each bonus comes with different wagering stipulations. The rollover changes, and the games that comply with the playthrough requirement also vary. It's always important to read through the terms and conditions thoroughly. But in this case, it's even more important to pull up the specific bonus you're interested in and carefully comb through all of the details. You want to walk away a winner, and not frustrated because bonus confusion depleted your funds.
For this particular offer, you'll be required to bet your deposit and your bonus funds a total of 40 times before you're able to cash out anything. If you opt for certain games like video poker, blackjack, or Caribbean Stud, your obligation just more than doubled. Gameplay on those certain games increases the rollover from 40 times to 90 times. That's for non-European players, though. Players from Europe then have double wagering again.
This 400% deposit match is a one-time offer and does have a maximum cash out limit of $2,000, regardless of the top reward amount. For this and any of the bonuses, a minimum $20 deposit is required. So, even though there are a few deposit methods that allow for lower transfers, anything less than $20 takes you out of the running for these promotions.
The rollover, meaning the amount you need to wager to satisfy the bonus requirements, is a massive 50 times, and it includes BOTH the deposit and the bonus amount combined.
So, for example, if you deposited $100 and received your 400% match, and you have $500 in your betting account (even though $400 is bonus play), you need to play the $500 through 50 times. That's $25,000 in wagering.
For this offer, you must play "Real Video" slots, some other designated slots, keno, or scratch cards only so you comply with the rollover that's in place. And there's only one keno game and one scratch card available.
If you're not planning to play slots, video slots, keno, or scratch cards, pass this one right on by, as you can't play anything else until you fulfill the wagering requirement using those games only. This is described as a cashable bonus with no ceiling on the amount you can win. The maximum bonus that you can receive is $7,000, so that would require a $3,500 deposit.
You are restricted to those specific games, and your rollover is 40 times the deposit bonus.
We won't get into great detail with the rest of the bonuses, because you now get the idea of what you're looking for with each. It's important to know the amounts, the games you can play, and the rollover number.
This one has a maximum cashout of $10,000, and a 40 times rollover on the deposit bonus. The same games, like video poker and blackjack, that increased the wagering requirement in a previous offer also apply here. They raise it to 60 times from 40 times.
Before we give you the details here, there's another notable piece of information for you. This bonus, for example, is blackjack-specific, so you must play blackjack to satisfy the wagering requirements. You don't want to make a mistake and head over to another game just to shake things up a bit or take a break from the table, because you will forfeit all of your winnings. You have to stick with the designated game(s), or it could cost you.
This blackjack offer is in the form of a 100% bonus up to $1,000 and a 60 times rollover on the bonus deposit.
If you plan to use an MST Gift Card for your first deposit into your betting account, you'll want to customer service, as it ups your bonus eligibility by $50. MST Gift Cards are a product of the Main Street affiliates.
You can undoubtedly see from reviewing the new player offers that Vegas Casino Online isn't going to hold back on the bonuses. Just as there are numerous ones for brand new customers, there are more than enough for loyal players as well.
- Weekday Offers:
- Other Rewards:
- Monthly Bonus
- Season Bonus
- Birthday Bonus
- Anniversary Bonus
- $1,000 Weekly Reward
- Refer-A-Friend Promotion
- Regular: 40X
- Silver: 40X
- Gold: 35X
- Platinum: 30X
- Diamond: 30X
Each day of the week features a different offer, and Mondays is a two-fer with a deposit match and cash back reward.
Mondays: Double Match Up Monday with a 200% Bonus PLUS Cash Back Monday up to $500
Tuesdays: Mad Tuesday with a 250% match
Wednesdays: Wild Wednesday provides 300%
Thursdays: Thirsty Thursday gives players both free spins and 200%
Fridays: Freaky Friday offers the same 250% as Tuesday
Saturdays: Thank God It's Saturday promotes a "Use them all" bonus
Sundays: Super Sunday with triple season bonuses
These ongoing offers are structured slightly different from the new player bonuses. The wagering requirements depend on loyalty status. There are five levels, from Regular to Diamond, and the rollover on the valid games breaks down as follows:
Other rollovers are depending on the games, and there's also a list of excluded ones. Have we already encouraged you to review the terms and conditions? Well, we'll do it again here. This site does provide one of the most comprehensive "Bonus" Terms and Conditions pages, even though its principal terms are lacking.
You can quickly identify the rollover, the included games, the excluded ones, and everything else that you may need to know.
We did just make mention of this five-tier program, as loyalty status impacts the wagering requirements on bonus acceptance.
Not only do you rack up the comp points based on your betting habits, but you can also claim yet another bonus each month that's dependent on how many you accumulated in the previous 30 days.
There's also a monthly drawing where five players will receive $50.
Redeeming points has strings attached, too, so you guessed it - you'll want to review the information for converting points to cash.
This is not a casino that provides those lengthy but welcoming lists of banking options. In fact, the possibilities are rather limited. If you go to the banking section on VegasCasinoOnline.eu, you won't see Bitcoin mentioned. But we noticed there was a logo at the bottom, and confirmed with a customer service agent that Bitcoin is accepted. As this is a U.S.-servicing casino, it's a good, viable option for Americans who have problems funding player accounts.
Minimum Deposit: $20
Maximum Deposit: $5,000
Geographical Restrictions: None
Minimum Deposit: $20
Maximum Deposit: $5,000
Geographical Restrictions: None
Minimum Deposit: $5
Maximum Deposit: $500
Geographical Restrictions: None
Note: The $5 deposit is not enough for bonus eligibility. Bonuses require a minimum $20 deposit.
Minimum Deposit: $10
Maximum Deposit: $2,500
Geographical Restrictions: U.S. and Canadian
Note: The $10 deposit is not enough for bonus eligibility. Bonuses require a minimum $20 deposit.
Minimum Deposit: $1
Maximum Deposit: $870
Geographical Restrictions: None
Note: The $1 deposit is not enough for bonus eligibility. Bonuses require a minimum $20 deposit.
There is one big benefit for U.S. players who use this particular casino, and that's the fee-free withdrawals, as well as deposits. While UK players and many Europeans may take the free banking for granted, Americans are typically subject to some substantial charges when transferring funds in and out of gambling sites. The fees can sometimes reach as high as 9.9%, even for deposits!
What is the downside to these payouts, besides the two weeks processing time? Take a look at the following minimum cash out amounts.
Minimum Withdrawal: $100
Maximum Withdrawal: $399.99
Notes: Two weeks processing; worldwide availability; certified funds
Minimum Withdrawal: $400
Maximum Withdrawal: $2,500
Notes: Two weeks processing; worldwide availability but physical addresses only; certified funds; maximum withdrawal is only $2,000 for new players
Minimum Withdrawal: $100
Maximum Withdrawal: $1,250
Notes: Two weeks processing; U.S. banks only; checking or savings
Minimum Withdrawal: $100
Maximum Withdrawal: $2,500
Notes: Two weeks processing; not for U.S. players; maximum withdrawal is $2,000 for new players
Minimum Withdrawal: $10
Maximum Withdrawal: $5,000
Notes: Released in less than 48 hours; only the top tier loyalty players can cash out the $5,000 max.
If you study the information, Neteller becomes the obvious choice. It's processed quickly, and the minimum withdrawal is only $10. The big problem comes in for U.S. and Canadian players, as Neteller is not offered to them.
Vegas Casino Online's games can be accessed either by instant play or by downloading the entire casino. The download version is encouraged by the casino, but we prefer to just access games directly from the site. So, we ventured into the instant play area, and were stuck there. While the games were accessible, nothing else was, including the home button to take us back to the central area.
So, while you can play from this section, you can't access any of the banking information, terms and conditions, promotional programs, or anything aside from the gaming. And you'll need to pull the site back up again to get back to the beginning.
There isn't a live casino, but there are plenty of table games and video poker, as well as 95 slots and a few specialty games thrown in for good measure.
The ability to sort by specific game types, such as 6-reel slots or 52-hand video poker. The graphic cards are small, but allow you to look at more options, as they're set up at six across, rather than three or four like many sites. The casino is available for instant play or download.
81 games are open for play on the go, with the majority of them being slots - 63, to be exact. Aztec's Millions, the multi-million dollar slot progressive, is included in the smartphone and tablet casino. But, aside from slots, there are only a few table and specialty games, and video poker is also whittled down considerably. The mobile casino is user-friendly, though, and there is also an Android app that can be downloaded from the main website if your geographical location permits.
Slot games are well organized and can be pulled up by the type of game to make things easier for players who know their preference.
Some of these categories will overlap, so the numbers won't add up properly, but it'll give you a good idea of what types of games you have available to you.
- Lucky 6
- Super 6
- The Big Bopper
- Kung Fu Rooster
- Purrfect Pets
- High Fashion
- Fruit Frenzy
- Football Frenzy
- Aztec's Treasure
- Bubble Bubble
- Crystal Waters
- Count Spectacular
- 7s and Stripes
- Double Ya Luck
- Jumping Beans
- The Three Stooges II
- Shark School
- Elf Wars
- Polar Explorer
- Panda Magic
- Nova 7s
- The Nice List
- Naughty or Nice Spring Break
- Dream Run
- Aladdin's Wishes
- Enchanted Garden II
We're surprised that only three progressive games are listed in this section, as there are many more. They may not have the big money potential of Aztec's Millions, which is currently sitting above the $2.3 million mark, but there are plenty of other games featuring prizes more than $1,000. Their current jackpots are listed and easy to identify.
But Vegas Casino Online is only featuring three games in this designated section.
- Aztec's Millions
- Spirit of the Inca
While most online casinos fall flat when it comes to video poker, this is where this particular site shines. 56 games, compared to a 95-game slot section, is huge. Video poker is mostly an afterthought elsewhere, because it does provide a much lower casino edge than slot games, so we were impressed with the collection in this area.
Many of the games are duplicated, though, for different gaming variations, including 1, 3, 10, and 52-hand games.
- Sevens Wild
- Loose Deuces
- All American Poker
- Joker Poker
- Double Double Bonus Poker
- Bonus Deuces Wild
- Aces and Eights
- Double Jackpot Poker
- Bonus Poker Deluxe
- Jacks or Better
It's a bit of a stretch to have a dedicated specialty section, as craps and roulette are usually housed in the table games section. So you're left with one keno game and one scratch card.
- American Roulette
- European Roulette
- Treasure Tree
For a relatively small casino, the table game area is impressive, and includes three progressive games.
Caribbean Stud and Hold'em are currently holding at $184K. Let Em' Ride is just over the $28,000 mark.
Other games include:
- Tri Card Poker
- Vegas Three Card Rummy
- Face Up 21
- Pai Gow Poker
- Match Play 21
- Blackjack - Perfect Pairs
- Suit 'Em Up Blackjack
The Customer Service Department:
- Contact Email: [email protected]
- Contact Phone: n/a
- Live Chat: 24/7
We were curious about customer service, as we combed through some of the player forums and noticed several comments about the department being non-responsive or just taking too long to answer a chat request. So we decided to give it a try, and did not have that negative impression at all.
Our live chat request was answered within 30 seconds, and whereas some chat agents may disappear after initially greeting you, ours stuck with us and answered three questions, all within just a few seconds.
While we may not be enthusiastic about many of the services that Vegas Casino Online provides, customer service is not in that category. We found it to be an above-average interaction.
We'd like to be more complimentary, we really would, as we never pull up a site looking for what's wrong. We enjoy recognizing good service and identifying unique gaming options.
In this case, though, so much could be improved. There's a whole host of players who enjoy the RealTime Gaming experience. But they would also appreciate a good casino with an attractive, upscale, easy-to-use website, good promotions, and fast payouts.
Let's start with the banking end of things. While it's not the biggest menu of options, especially for withdrawals, you could almost overlook it if the payouts were faster. There is a Bitcoin alternative that's not listed in the banking section, but should appeal to U.S. players in particular.
Where things go awry is within the withdrawal menu. It's structured so most of the payouts are via some form of check. If you have a long processing cycle, extra time needed to receive a check in hand, it's going to cause player frustration. There are hundreds of casino options out there today, and players know they can find a site that will put money in their hands quickly.
Additionally, there's another odd rule imposed that states that players need to play through their deposit a minimum of five times before they can withdraw anything, or they will have fees deducted.
Speaking of being "on the high end," let's talk about bonuses. First of all, Vegas Casino Online does provide some of the highest bonus allowances around. Whereas competitors may top out at a few hundred, players can claim thousands on this site.
However, there's a price to pay. Rollovers are also high. They vary per bonus, but some come in at 50 times or even 90 times, depending on the games being played. That figure includes both the bonus and deposit combined.
If you haven't compared wagering requirements to other online casinos, let's just say that 50 times is an average number IF the deposit isn't included. When the deposit is added to the bonus funds, many other sites will offer 25 or 30 times rollovers. So, 50 is really out of line.
There are indeed plenty of options when it comes to bonus matches, though. If you're someone who doesn't mind the wagering requirement because you appreciate the opportunity stretch out your playing funds, then you'll have luck with this site before you even win anything. The banking menu may be short, but the bonus menu is expansive. There probably will never be a time that you log in and aren't offered some type of incentive for making a deposit.
We'd much rather see some creative elements added to the mix, though, like some fun ongoing contests that are tied into gameplay, with unique prizes that don't require yet another rollover. You'll be able to find bonus matches, but the creative value-adds are nowhere to be found.
Okay, the gaming end of things, the crown jewel of any online casino. First of all, there isn't a live casino, so you're limited to table games against the computer, rather than seeing a real person deal out the cards. Most RTG fans are slot players, though, and the site undersold its collection.
There are plenty of jackpot games, and those aren't highlighted as much as they could be, either. While they don't all provide the multi-million potential of Aztec's Millions, there are numerous slots in the four and five-figure range. There are also some table game progressives offering five-figure payouts on the Caribbean tables and Let Em' Ride.
The mobile play is convenient and comes in at just under 100 games, so there are plenty of options if you prefer to spin the reels or play some hands on the go.
The bottom line, though, is that some of the smaller issues could be overlooked if we knew exactly who was behind this casino and where it's licensed. We do know that the player agreement falls under the laws of Panama. But we've seen some sources list Panama City licensing and some list Costa Rica. There are even mentions in the terms and conditions of Vegas Casino Online being under the laws of the UK. But this site is not remote-licensed by the UK Gambling Commission, or it would be prominently posted.
If you're a fan of RealTime Gaming and are looking to deposit just a small amount to take advantage of some bonus offers, then you may not have a problem with Vegas Casino Online. However, we can't recommend it, due to the unknown licensing and regulation, lack of posted geographic restrictions, high bonus rollovers, and two-week payment processing.