2019 Review of Mr Smith Casino
My first impression of Mr Smith Casino was that the site looked very modern and sleek. Unlike some online casinos that seem old and dated, this one seemed very enticing. After checking out the home page and clicking around for a few moments, I was very excited to check out the full site to complete an in-depth review of their online casino.
This review is jam-packed with information about the entire operation at Mr Smith Casino. In the sections below, I'll go into detail about their casino, bonuses, customer service, and so much more. Using this guide, you'll be able to learn as little or as much detail as you'd like.
I should mention here that Mr Smith Casino has not paid me to write this review. What's good about this is that it allows me to tell it to you exactly like it is. As you read the sections below, you'll see where I was able to honestly talk about what's great about their casino along with the parts that I think could use some improvement. Without the constraint of having to write a perfect paid review, I'm able to give you independent and honest feedback. My end goal here is to help you determine if Mr Smith Casino is the right online casino for you.
Mr Smith Casino is one of the best online casinos that I've ever come across. As you'll see in the sections below, they have a ton of highlights, such as their massive collection of games and stellar customer service. While there are a handful of areas that could use improvement, what they have currently is still going to be a perfect fit for many folks looking for an online casino home.
For those of you that decide that Mr Smith Casino is the spot for you to do your online gaming, you'll find a broad selection of different banking methods for you to deposit your funds on the site. Included in their set of options are popular payment forms such as Neteller, Skrill, and PayPal. Along with these convenient deposit methods, Mr Smith Casino also has an excellent lineup of withdrawal payment methods for when you need to remove some funds from their website.
If you're looking for chances to earn bonus cash, then Mr Smith Casino has some great options for you. Along with a welcome offer, they also have daily promotions that give you different opportunities for bonuses depending on the day of the week. My only real knock against them in this particular area is the fact that their bonuses are not all that huge. For example, the welcome bonus is capped at just £200, while many other online casinos have welcome promotions with the potential to earn thousands of dollars. To help elevate their attractiveness to new clients, Mr Smith Casino should consider upping their bonus maximums.
Overall, I'm pretty happy with the customer service support from Mr Smith Casino. The great part is that there are three different ways to their team when you need help. You're able to do this by phone, live chat, or email. Luckily, all of their agents were super helpful through all of those methods. The only suggestion for improvement that I have for them surrounds their telephone support. Currently, you have to request a call back as opposed to calling them directly. While they do call you back in an hour or less, I'd rather see them allow clients the ability to connect with an agent immediately.
The user interface on Mr Smith Casino is well developed and nicely thought out. Thanks to this, I was able to find what I was searching for quickly every time. I was also able to move around the site without hitting any snags. The user interface that they've developed is very intuitive, which makes it so nice to utilize their website. From what I've experienced on other online casinos, Mr Smith Casino has one of the best user interfaces out there.
If you're looking to play casino games online using a mobile device, that's an option at Mr Smith Casino thanks to their mobile-compatible website. Using this site, you're able to play many of their games from your tablet or smartphone. I was pleased overall with their mobile-friendly website, as it made it a breeze to play their games on my phone.
My only complaint in this area is that their selection of games available on the mobile version of their site is much smaller than what is available on their instant-play website. In general, only roughly 30% of the games from the instant-play site can be found on their mobile platform. In the future, I'd like to see them add more of their games to the mobile site so that their clients using this platform will have a great selection of choices.
The Basics About Mr Smith Online Casino
Mr Smith Casino is one of the newer online casinos in the market. Having been founded in just 2014, they don't have a whole ton of history. However, I was intrigued to see that the parent company behind the casino has over 50 years of experience in the gambling industry. Based on what I've seen in their casino, this is pretty evident since they've built such an excellent product.
If you're wondering if you'll be able to play at Mr Smith Casino, the chances are pretty good. Luckily, they have a pretty small list of countries that can't play on their casino. I've included that list below so that you can check to see if you're able to enjoy the fun on their website or not.
- French Guiana
- Hong Kong
- United States
In this portion of the review, I'm going to take a dive into the casino section of Mr Smith Casino. Here, I'll give you all of the details that you need to know about essential aspects such as their game selection, quality, and much more. By the time you wrap up reviewing this section, you'll have a good idea if Mr Smith Casino might be a good fit for your online gambling needs.
One thing that you don't need to worry about at Mr Smith Casino is game variety. Luckily, they have an excellent mix of games across live dealer, table games, slots, and more. While their game selection is skewed towards slots, there are still tons of options for table games and live dealer casino ones. The only thing notably missing from their lineup of games is video poker.
At Mr Smith Casino, they've taken the approach of using gaming software from more than one manufacturer. In total, they have games from six different software companies. Luckily, the software manufacturers that they've picked are some of the best in the online casino gaming industry. Notable names such as Microgaming and Evolution Gaming make up their list. I was excited to check out the quality of their casino games based on what I've seen from these manufacturers before.
One benefit of their excellent software picks is that the games that I tested out on their casino have some fantastic quality when it comes to sound and video. No matter which game I tested, I was always impressed with the graphics and the sounds of the game. When comparing the audio and video quality of the games on Mr Smith Casino to the average online casino, the ones at Mr Smith stand out as above average.
Mr Smith Casino really stands out in their slots department. Not only do they have super high-quality games, but they also have an absolute boatload of them! In total, I found over 930 different slot games on their casino when I did my in-depth site review. This number of games is wholly astonishing and is one of the highest counts I've ever come across. When you consider that the average online casino has roughly 100 to 200 slots, it's quick to see why Mr Smith Casino stands out.
With such a vast collection of slot games, there is a wide variety of different slots types available on their platform. In the mix, I found progressives, multi-reels, bonus rounds, and more. I doubt that anyone will ever get bored playing slots on Mr Smith Casino thanks to their colossal lineup and variety of possibilities.
Something fresh that I noticed about the slot selection at Mr Smith Casino is that they have some exclusive games that can't be found anywhere else. From what I could tell, there are 17 games available on their site that are exclusive. Not only are these games unique, but they are also some excellent slot games with high-quality sound and graphics. Be sure to check these out to play some games that you've never come across before.
For those of you that enjoy progressive jackpot slots, don't miss the lineup available on Mr Smith Casino. There, I found 36 different progressive slots with varying jackpot sizes. The average jackpot was over six figures, but they had several that were seven figures. In fact, the most significant prize that I found was over £1,900,000! If you're looking for some great progressive slot action, definitely consider playing at Mr Smith Casino thanks to their solid lineup of options.
One remarkable thing about Mr Smith Casino is that they allow you to play all of their slot games for free. As a matter of fact, you're able to play the vast majority of them without even having an account. Since this is an available option, you can quickly test out some of their games to see if you think that this online casino might be the right one for you. Along with the slot games, you're also able to play almost all other casino games for free. The only exception that I found was their live dealer games.
Mr Smith Casino has an excellent lineup of name-brand games in their slots department. This is excellent to see because many other online casinos don't carry any of these games. Notable name-brand games that I came across included Jurassic Park, King Kong, and Alice Cooper. As you're checking out their slots section, don't miss the chance to play some of these name-brand games to experience their more immersive gaming software experience.
Not surprisingly, all of the slot games that I tested during my review were incredible. Thanks to the excellent software partners that Mr Smith Casino selected, all of the games have excellent audio and sound quality. Based on my experience, they are running some of the best slot games available in the industry at this time.
While I, unfortunately, can't list all 936 different slot games in this review, I wanted to give you at least a look at some of the top games that you'll find on their platform. Below, I've provided a list of the top 40 slot games available on Mr Smith Casino. Keep in mind that this list represents less than five percent of their entire lineup. Therefore, you'll want to view their website if something on this list isn't jumping out at you as a game that you'd like to play.
- Book of Dead
- Rocket Money
- Jurassic Park
- Moon Princess
- Piggy Bank
- Out of This World
- Legend of Loki
- Aladdin's Legacy
- Danger High Voltage
- Joker's Jewels
- Laser Fruit
- Extra Chilli
- Chitty Bang
- Legacy of Egypt
- Very Fruity
- Million Coins Respin
- Stacks O' Gold
- Azteca Gold
- Fire 88
- Respin Rhino
- Sweet Alchemy
- Snow Wild and the 7 Features
- Siren's Kingdom
- Baker's Treat
- Mega Moolah
- Lake's Five
- Samurai Ken
- Ave Caesar
- Raging Rhino
- Fairytale Fortune
- Wild Seas
- Golden Jokers Wild
- And many more!
If table games are your thing, then don't miss out on the selection available at Mr Smith Casino! In total, I found over 50 different table games in their online casino. This is a very nice-sized collection in comparison to the average online casino. With this many options, you'd be hard-pressed not to find something that you like.
In their collection of table games, Mr Smith Casino is very well balanced. As you'll see from the list of games below, they have a little bit of everything. Not only will you find favorite games like roulette and blackjack, but you'll also have access to harder-to-find games such as Golden Ball and Casino Patience. Based on what I've seen, Mr Smith Casino has one of the best lineups of table games in the industry!
Something else that stands out about their table games section is that you can play all three main variants of roulette. It's rare to find online casinos that have this option, so it's nice to see it on Mr Smith Casino. Along with the common American, French (La Partage), and European roulette options, they also bring in some other variants such as speed and alphabet formats. If you're a fan of roulette, don't miss out on all of the fantastic options at this online casino!
To give you an idea of what to expect, I've listed out the top table games available on Mr Smith Casino. This list showcases the majority of the games available on their platform. It's worth pointing out that I didn't list a game twice if it was available on their platform by more than one software manufacturer.
- Dream Catcher
- European Roulette Pro
- Multihand Blackjack Pro
- Golden Ball
- Casino Patience
- Alphabet Roulette
- Speed Roulette
- Club Roulette
- Speed Baccarat
- Ra Roulette
- Monopoly Roulette Tycoon
- Blackjack Party
- English Roulette
- European Roulette
- Roulette La Partage
- Blackjack Multihand
- Blackjack Double Exposure
- Blackjack Single Deck
- Super Wheel
- Baccarat Squeeze
- Three Card Poker
- Caribbean Stud Poker
- Ultimate Texas Hold'em
- Casino Hold'em Poker
- Beat Me
- Casino Stud Poker
- Pai Gow Poker
- VIP Baccarat
- VIP Punto Banco
If you're a fan of the live dealer format for online casino games, then you're in for a treat at Mr Smith Casino. In total, I found nearly 30 different live dealer games at the time of my review. To my recollection, this the most that I've ever come across on a single site! It's awe-inspiring what all they've pulled together for their live dealer games.
If you're wondering what types of live dealer casino games you'll find on Mr Smith Casino, I've gone ahead and listed them out below for your convenience. Be sure to check this list out to see if they offer all of your favorite live dealer game versions.
- Lightning Roulette
- Dragon Boat Baccarat
- Exclusive Blackjack
- American Roulette
- Exclusive Roulette
- Texas Hold'em Bonus
- Immersive Roulette
- Speed Roulette
- Golden Ball
- Blackjack Party
- VIP Blackjack
- Extreme Blackjack
- Dream Catcher
- Baccarat Squeeze
- Speed Baccarat
- Auto Roulette
- VIP Roulette
- Ultimate Texas Hold'Em
- Caribbean Stud Poker
- Casino Hold'Em
- Three Card Poker
- Roulette Extreme
- London Roulette
- Club Roulette
- Ra Roulette
The list of live dealer games at Mr Smith Casino contains many that I've not come across before. Some samples of those games include Ra Roulette, Speed Baccarat, and Dragon Boat Baccarat. Not only is their list of games impressive, but the quality of the video feed and game software is flawless. If you've never tried live dealer casino games before, this is an excellent site to give them a shot since the quality is so high.
Mr Smith Casino also has a selection of other casino games if you're looking for something outside of table games, slots, or live dealer options. To view these games, click on the "Other Games" section in the main menu bar. Once there, you'll find an assortment of 32 games. Included in the list are scratch-off games, dart games, horse racing games, and more. Notably missing from their casual casino games section were both keno and bingo options. Ideally, I'd like to see them add some of these games into their "other games" selection.
There was one gaping hole in the Mr Smith Casino that I couldn't help but notice. Despite their entirely massive overall lineup of games, there isn't a single version of video poker on their website. This was very surprising to me, as I think it's one of the first online casinos that I've come across that doesn't provide some form of video poker options. In my opinion, they should add in a video poker section as soon as possible to help make their casino more well rounded. Hopefully, we'll see them add these games sooner, rather than later.
When considering the online casino as a whole, I'm highly impressed. The only low point for me is the missing video poker options. Outside of that, there's a boatload to love about their online casino. It's impressive what they've accomplished this far, and I look forward to seeing what else they bring to the table in the future.
In this section, I've gathered up the details on the different banking methods that you can use to move your money on and off of Mr Smith Casino. Below, you'll see information on both the deposit and withdrawal methods that I found at the time of my review. After the list of options, I'll give you my thoughts and feelings on what they have to offer in their banking department.
- Bank Transfer
- Instant Bank Transfer
- Bank Transfer
When considering the banking methods as a whole, I think that Mr Smith Casino has assembled an excellent collection of options. With a total of seven different options for both deposits and withdrawals, they've got plenty for their customers to choose from. With common and convenient options such as PayPal, Skrill, and Neteller in their mix, most folks shouldn't have any problem moving their funds onto or off of their website.
Next up, I took a look at the type of bonus promotions that Mr Smith Casino offers their clients. I hoped that I'd find a large selection of offerings that gave their clients lots of chances to score some bonus funds. Below, I've broken down the list of promotional offers that I found at the time of my in-depth casino review.
For those of you that are new to playing at Mr Smith Casino, you can score a welcome bonus that will double the value of your initial deposit! In total, you can score upwards of £200 in bonus cash! To do this, you'll want to make sure that your initial deposit is at least £200.
To qualify for this promotion, you'll need to deposit at least £15. One thing worth pointing out is that this offer carries a rollover requirement of 35x within 14 days. Finally, you'll need to opt into this offer before you make your initial deposit.
On Sundays, you can score yourself some bonus cash by merely playing live dealer casino games at Mr Smith Casino. If you play select live dealer games on Sunday, then you might wake up to some free cash in your account on Monday. Thanks to this offer, you can earn upwards of £100 of bonus cash in your account. The winners will be randomly selected and the money automatically deposited.
To enter, your first step is just to click the "Take Part" link at the bottom of the promotions page. Then, you have to play live dealer blackjack or roulette on Sunday. It's as simple as that. Don't forget that you'll need to click on the "Take Part" link each week to re-enter the new contest!
Another great promotion at Mr Smith Casino is their Free Spins Wowza offer. Here, you'll be able to score up to 75 free spins in their casino. This is an excellent offer for folks that love to play slots online. One of my favorite parts about this offer is that the bonus spins are instantly credited once you've hit the wagering requirements.
As with the Sunday offer above, don't forget to opt into this offer first by clicking on the "Take Part" link each week that you plan to participate. Then, make sure that you deposit at least £20 and then begin playing on the select game of the week. To score your first 25 free spins, you'll want to wager at least £50 on Monday for the selected game. If you'd like to earn the additional 50 free spins, you'll then need to wager an extra £50 on the same game. In total, you can walk away with 75 free spins by wagering at least £100 on the approved game.
If you're searching for a promotion to take part in that doesn't have a massive betting requirement, then this might be one for you to check out. With this offer, you only need to wager a minimum of £0.50 on the game Gem Rocks. Under the terms and conditions of this offer, the top 3 scores from participants in the contest will earn a cash prize. The payouts for the top three finishers are £200, £150, and £100 respectively.
To enter this contest, your first step is making sure that you've opted in using their "Take Part" link. Don't forget that you'll need to click on this each week if you want to be considered for the prize. Then, make sure that you meet the minimum wagering requirements described above. Mr Smith Casino provides a leaderboard so that you can see where you stand as the day progresses. Be sure to keep an eye on this to see if you need to consider playing again if you're not one of the top three scores at that time.
Whenever your account needs a reload, Wednesday is the day to do it, thanks to the Wicked Wednesday promo at Mr Smith Casino. With this offer, you'll earn a 25% bonus on your deposits placed on this day with a maximum bonus amount of £100. To score the full £100 bonus, you'll want to deposit at least £400 on a Wednesday.
Before making your deposit, remember to opt into the promo by clicking the "Take Part" link. After that, you'll need to make sure that you make your deposit between the hours of 18:00 and 21:00 GMT. After you make your qualifying deposit, the bonus funds will be instantly available in your account for you to use on all of the casino games at Mr Smith Casino!
On Thursdays, Mr Smith Casino will announce one of their hottest slot games as the Throwback Thursday game of the week. With this offer, you'll get the chance to earn 25 free spins on that game by playing it on Thursday. What's incredible is that the free spins hit your account as soon as you qualify for the offer.
Once you've opted into the offer, then you just need to wager at least £50 on the selected game on Thursday. As soon as that's complete, the 25 free spins will be instantly credited to your account. One thing worth mentioning is that the free spins are only good on the same selected game of the week that you had to play to earn the bonus.
This particular offer operates much like their Tournament Tuesday one. Here, you'll need to make a bet on the selected game for that week. Luckily, the minimum wager to qualify is just £0.50. To win, you need to be one of the top three finishers. If you're able to be one of the top folks, you'll walk away with upwards of £100 in bonus cash!
If this is a promotion that you'd like to take advantage of, don't forget to opt in. Then, just place your wagers on the game of the week during the evening timeframe of 18:00 to 21:00 GMT. You can check the instant leaderboard to see where you stand at any time. If you're not in one of the top slots, you can continue to play as you see fit to try and work your way towards the top.
Finally, the last daily boost offer from Mr Smith Casino is one just for Saturdays. Under this offer, you can score a 15% cash back bonus on your live casino losses. What I like about this offer is that the maximum bonus amount is £150. That means that if you were to lose £1000 on the live casino on a Saturday, you'd at least get back 15% of that.
Once again, you'll want to make sure that you've opted into the promotion by clicking the "Take Part" link. After that, deposit at least £20 and play either live blackjack or roulette on their platform between 12:01 and 23:59 GMT on Saturdays. Your cashback will hit your casino account no later than Monday should you suffer any losses while playing in the live casino on Saturday.
I found one really different promotion on Mr Smith Casino during my review of the site. With this offer, you're able to win the chance to have a meet and greet with the famous musician Ed Sheeran. Along with that, you'll also get to stick around to see the entire concert. If you're not lucky enough to be drawn as the primary winner, there's still a chance that you will walk away a winner. Mr Smith Casino will be paying some cash to the top 253 entries. In most cases, it's just £10, but that's better than nothing!
To enter this contest, there are a few easy steps for you to follow. First, you need to sign up for the competition on the Mr Smith Casino website. You can find the sign-up information on the promotions page. After that's complete, you'll want to begin playing on some selected slot machines. For every £50 that you wager on these games, you'll get a ticket for the grand prize drawing. You're able to collect upwards of 50 tickets a day, so play as much as you'd like. To view the approved slot games eligible for this promotion, be sure to check out the detail page for this offer.
It's worth pointing out that this particular promotion is only available for clients in the UK. Unfortunately, if you don't live there, then you won't be able to participate.
Based on my research, Mr Smith Casino frequently runs some form of promotion similar to this Ed Sheeran one. While this particular offer might be expired by the time you read this, there's a good chance that they'll have another similar type of offer available. Be sure to check out their promotions page to see the latest and greatest offers.
While I've tried my best to cover all of the critical details of this offer, I've not been able to spell out every last aspect fully. Before you claim any of these offers, I'd suggest that you check out the fine print by viewing the full terms and conditions on the Mr Smith Casino website. It's always a good idea to make sure that you fully understand everything involved in the offer so that you don't end up getting surprised later on.
When considering all of the promotions as a whole that Mr Smith Casino has to offer, I'm relatively pleased! With an excellent combination of welcome bonus along with daily specials for their clients, they've done an excellent job of giving their clients plenty of chances to score bonus cash. I also really like their other promotions like the current Ed Sheeran one to give players a chance to win something outside of bonus cash.
My only suggestion for them would be to increase the bonus earning potential. This is especially true for their welcome bonus. With a cap of £200, the welcome bonus at Mr Smith Casino is significantly smaller than what I'm used to seeing from other online casinos. At many other places, new clients can score thousands of dollars in free cash. Hopefully, we'll see them step things up here in the future so that they can be more competitive.
Mr Smith Casino has an excellent mobile-friendly version of their website. When testing this site on my mobile devices, I found it easy to locate and play the games I was searching for. I also noticed that the games I played had high-quality graphics and sound.
Unfortunately, there was one thing that really stood out to me about their mobile site. It occurred very quickly to me that not all of their games from the instant-play version of the website were available on the mobile one. In fact, only about 30% of them show up on the mobile version. I'd really like for this percentage to be much higher since they have so many great games. Under the current construct, their mobile players are being penalized for using the mobile platform.
As a whole, I'm mostly pleased with the mobile-friendly version of their website. What they have now functioned flawlessly no matter what device I tested it with. However, I'd like to see them add in a more substantial overall percentage of their games from the instant-play site onto their mobile one.
The last big thing that I dug into at Mr Smith Casino was their customer service support. If you're ever in need of help with a question or issue, you'll want to know that you're in good hands. That's why I always take the time to investigate the quality of the support on any site that I review so that you'll have an excellent idea of what you can expect.
Right away, I noticed that Mr Smith Casino has three different ways that clients can reach their team. I was happy to see this as I'm always skeptical of sites that only provide one or two ways to them. Luckily, you're able to use email, the telephone, or live chat to Mr Smith Casino's support team.
Up first, I checked out their email support. One of the first things that jumped out to me was that they claimed that they typically respond to emails in 30 to 60 minutes. I went ahead and sent off an email to test this out. Surprisingly, they got back to my first email in under an hour, which is highly impressive. Throughout my review, I continued to send them emails at different points, and I'm happy to report that all replies came back in under an hour.
Not only were the email replies quick, but they were also very helpful. No matter what question or issue I had, their support team always made sure that it was properly addressed. If email is your preferred method of , I have no reason to believe that you won't receive excellent assistance from their team. To Mr Smith Casino via email, just use the email address below.
- Mr Smith Casino Email Support: [email protected]
Next up, I looked into their telephone support. I immediately noticed that something was different here than at most online casinos. Instead of calling them, you schedule a callback. To do this, you fill out a short online form that includes your name, email address, phone number, and issue. Then, you select if you'd like them to call you back in 15 to 30 minutes or 30 to 60 minutes.
During my review, I filled out this callback request form on a couple of different occasions. Luckily, I received a call back each time within the requested callback time frame. On top of that, their phone support agents were great to work with, as they were very helpful and friendly!
While I don't mind the callback aspect too much, I would prefer it if I could call directly to their support center. Sometimes, I don't want to have to wait for help. In the future, I'd like to see Mr Smith Casino add the ability for clients to be able to call in directly as opposed to having to rely on a callback service. Still, even without this functionality now, you're able to get support via telephone in one hour or less.
Lastly, I gave their live chat support a test drive to make sure that it also was up to par. Live chat is my preferred method for online casinos due to the convenience that comes with it. I also like the fact that it tends to be the fastest way for me to get answers when I need them.
I was pleasantly surprised with the live chat experience on Mr Smith Casino. Their support page claimed that they tend to respond in 30 seconds or less, and that's precisely what I experienced. In most cases, I was instantly connected with a member of their team. As with the phone and email experiences, I also received quality support from the live chat agents. On all occasions, my questions were answered in a timely fashion.
To start a live chat with their support team, first click on the "Help" link located in the top right-hand corner of any page. From there, you can click on the live chat section to start a live chat session. Then, you should quickly be connected with one of their support team members.
Overall, Mr Smith has a very high-quality customer service operation. My only nit-pick surrounds their callback telephone support. Other than that, they've done a bang-up job in this department. If you have questions or issues while using their site, I have no doubt that you'll be well taken care of by their remarkable team of customer service agents.
Overall, I love a ton about Mr Smith Casino. Notable highlights include their top-notch customer service, their HUGE selection of slots, and their massive library of live dealer options. I was impressed with just about everything on their site, which is why I rated it so highly.
That being said, there are a couple of areas that could use some improvement. One of those areas is their lack of video poker games. I'd highly recommend they add some video poker options soon so that they can become a more well-rounded casino. Another area for improvement would be the size of their bonus maximums. While they have some excellent bonus offers, the potential bonus cash from them is much smaller than what I typically see from other online casinos.
For the vast majority of folks out there looking for an online casino, I would wager to say that Mr Smith Casino would make an excellent choice. The only people that might not want to call it home would be players looking for video poker options or more substantial bonuses. I was very impressed with what they've put together in such a relatively short amount of time. I'm definitely excited to see what else they add in the future as they continue to evolve and grow.
Lastly, I'll leave you with some frequently asked questions. The questions that you'll find below are the most common questions that I've received about Mr Smith Casino. Be sure to check these out if you still have some questions about what all they have to offer.